ALOFT: Advances. Legal Updates. Organisation. Frameworks. Tips.
Advances: sharing better information may make you more competitive than your competitors
Online review sites are not going anywhere. Compared to a decade ago, healthcare is much more transparent, and participants expect more from us, including better access to information. Good information can affect participant decisions about which provider to choose based on factors like reputation and costs. Traditionally, younger participants tended to seek lower cost options, and older participants went for higher quality (and cost) options. But recent research suggests that more transparency may cause nearly all participants and clients to prefer lower-cost, in-network options of average quality – value for money. There’s an opportunity for providers to lead the way in transparency and to build better relationships with participants and clients. Sharing better information with consumers may give some providers a competitive boost. Jenny Cordina of McKinsey makes the case for increased transparency as a way of improving the health system here.
Legal Update: Beware social media comments!
If you manage a public Facebook or other social media presence, you’re going to want to read about an important NSW Court of Appeal decision confirming that page administrators are “publishers of users’ comments” for the purposes of defamation laws. As with the decision of the lower court, this judgment increases providers’ risk of liability for defamation, and increases compliance costs for providers who manage public social media pages. Read this important update by the lawyers at Allens: Defamation in the digital age – beware of social media comments.
Organisation science: supporting staff during the COVID-19 pandemic
The ongoing COVID-19 pandemic is making everyone nervous, including workers. Professor Brooks Holtom of Georgetown University and colleagues provide five practical suggestions to help support workers during these interesting times, including: (1) communicate frequently; (2) provide safe channels for giving honest feedback; (3) support workers to work at home effectively; (4) address job security concerns directly; and (5) outline a plan for the future. Read more here.
Frames of Mind: The benefits of asking.
Who doesn’t like a good visual? In business, if you don’t ask, you don’t get; and persistence pays off eventually. Here’s a stark reminder:
Are all those inefficient Zoom calls driving you to despair? Here’s a tip to make your life better. All you have to do is check a box. Check our Wired’s guide to auto-muting yourself.
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