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NDIS Complaints Management

NDIS Complaints Management and Resolution System Policy Document and Complaint and Feedback Form

$65.00 including GST

This resource includes a:

  • NDIS Complaints Management and Resolution System Policy Document (10 pages); and
  • NDIS Complaint and Feedback Form (5 pages),

designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

We’ve used a plain English, accessible writing style, and included a PDF and a Word version of both documents, so you can use or adapt the documents for your needs.

SKU: NDIS-2 Category: NDIS Templates Tags: NDIS Certification, NDIS Complaints Management, NDIS Provider, NDIS Registration, NDIS Resources, NDIS Verification
  • Description

Description

This resource includes a:

  • Complaints Management and Resolution System Policy Document; and
  • Complaint and Feedback Form,

designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018. Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

The 10-page template policy is designed to form part of your compliance system to support NDIS participants and other people to make complaints about supports and services. We’ve used a plain English, accessible writing style, and included a 5-page complaints form, too, which you can use or adapt for your needs. Both documents are made available in a PDF and Word version.

The NDIS Rules also require that NDIS providers train their staff to manage and resolve complaints in a thorough and fair way, in accordance with the rules. To access our 30-minute, on-demand, “lunch and learn” talk, click here.

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