The challenge:
- To increase safety and quality, NDIS providers should have clear incident management systems to record and manage incidents that happen while providing supports and services to people with disability.
- But the rules are complicated, and the guidance is very detailed.
Why it matters:
- The NDIS (Incident Management and Reportable Incidents) Rules 2018 require registered NDIS providers to have incident management systems.
- The NDIS Quality and Safeguards Commission says that:
- it is good practice for unregistered-providers to have an appropriate and effective incident management system for all participants; and
- having policies and procedures about incident management is a feature of quality practices providing support for children in the NDIS.
- NDIS reforms may mean that many unregistered providers will have to implement incident management systems in the near future, and it’s a good idea to prepare.
Yes, but:
- Translating the rules and guidance into plain English is time-consuming.
- A blank page can be paralysing, and lead to procrastination.
- It’s hard to tailor a system to the needs of your participants and operations without a solid base.
Get started:
- Check out our updated, plain English Incident Management and Reportable Incidents System Policy and Procedures Template.
- Written for small and medium-sized providers who are determined to improve support quality and safety.
- Fully editable, so you can tailor it for your needs, and the needs of participants, and workers.
Coming soon:
On-demand worker training for incident management to ensure key personnel and all workers understand the system and their key obligations.
Read more:
NDIS Incident Management and Reportable Incidents System Policy and Procedures
National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018
NDIS Commission Guidance on Incident Management Systems Guidance
Quality support for children in the NDIS
