Description
All NDIS providers must comply with:
- the Section 10 definition of NDIS supports, and the transitional rules
- the 2025-26 NDIS Pricing Arrangement and Price Limits on:
- early intervention, therapeutic, and other NDIS supports
- travel
- rules about cancellations and cancellation fees
- section 33 rules about funding periods
- the NDIS Code of Conduct
This NDIS Service Agreement 2025-26 Template is for:
- Allied health providers of NDIS supports
- Other small NDIS providers (registered and unregistered)
How we wrote it:
- Plain English – Low on jargon. Easy to understand
- Logical Structure – Easy to walk through, to explain, and to negotiate with participants
- Flexible – Designed to be customised for each participant’s particular needs
- Editable – Word and PDF versions you can conform to your needs and brand
Amongst other things, the template sets out:
- the agreed NDIS supports
- the cost of the NDIS supports
- how and when the NDIS participant will pay the provider for the NDIS supports
- the NDIS participant’s obligations
- the NDIS provider’s obligations
- what happens in the event of a cancellation of an NDIS support
- how reviews and changes will be made to the agreement
- how a NDIS participant can raise a complaint
- the length of the agreement
It can be used as a standalone template, or as part of your bigger risk management and compliance model.
The template references several other policies you need to comply with under the NDIS Rules, including a NDIS Complaints Management and Resolution System Policy, a NDIS Incident Management and Reportable Incidents System Policy, a NDIS Provider Privacy Policy, a Booking and Cancellation Policy, an Emergency and Disaster Management Plan Framework and a Code of Conduct. We have templates for those, too, if you need them.
Updated: July 2025.
