ALOFT: Advances. Legal Updates. Organisation. Frameworks. Tips.
Advances: 12 dimensions of innovation
Providers with a narrow view of innovation can miss opportunities (and risks). To help expand your worldview and “innovation radar”, here are 12 dimensions of business innovation, courtesy of the MIT Sloan Management Review. Read the full article here here.
Legal Update: responding to negative online reviews ethically
Negative online reviews can be devastating on your business, mental health and team morale. As providers, we are sometimes ethically constrained in how to respond, e.g. because of our confidentiality obligations to clients and participants. Other professions have the same issue, including lawyers, and it’s interesting to see how they manage negative online reviews.
One suggestion, is to respond by saying [Provider] “confidentiality obligations prevent us from correcting the factual background in this post. We are very proud of our track record of client satisfaction and favourable results”. For more tips and suggestions from Cynthia Sharp, read the ABA Journal article here. For more on managing negative online reviews in healthcare, check out our article here.
Organisation: how to persuade your team to follow infection control procedures during the pandemic
Managing infection control risks during the COVID-19 pandemic is a big job, and we are all trying to manage it. While infection control policies and procedures can help, compliance efforts alone are not always the most motivating way to change people’s behaviour. Instead, use role-modelling, education to build understanding and conviction, team confidence and skill building, and reinforcement to change behaviours and keep your team safe. Learn how to use McKinsey’s organisation influence model to get and keep safe during the pandemic here.
Frames of Mind: use uncertain times to develop new strategic directions for your business
Tip: managing your energy is more important than managing your time
As providers, we tend to think of ourselves as time-poor. But, as I get older, I realise the real constraint on my productivity is energy. Get better outcomes by managing your physical energy and emotions to help focus on what’s meaningful and purposeful for your business. Tony Schwartz and Catherine McCarthy have written an excellent article jam-packed with suggestions to improve your energy management.
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